Shipping, Returns, and Exchanges
We ship via USPS Priority Mail. Most orders are shipped the same or the next day. Occasionally we’ll have a delay due to work load so we can’t guarantee. If you are trying to get your order in hand for a specific event let us know and we’ll do our best to get it out. Shipping is from our headquarters in Roanoke, VA.
We’re glad to exchange your order within 7 days of receipt. We’ll pay for one order shipped back to you (via first class mail). We don’t pay for you to ship your exchange back to us. Why? Companies that pay for return shipping have that cost built into what you pay for your order. We would have to raise our prices to cover return shipping, and we don’t want to do that.
If the bibs absolutely won’t work for you we’ll be happy to refund. Your order must be shipped back in new condition with tags still attached.
1413 Grandin Rd SW, Roanoke, VA 24015